Legal Requirement<\/strong><\/p>\n\nAccording to Peruvian Law N\u00b0 29571 and Supreme Decree N\u00b0 011-2011-PCM, providers selling products or services in Peru through the internet are required to have a Virtual Complaints Book accessible on their website.<\/p>\n\n
Disclaimer of Liability<\/strong><\/p>\n\nPlease note that this plugin provides a standard template designed to facilitate compliance with general regulations. However, specific legal requirements may vary depending on your business type.<\/p>\n\n
Important:<\/strong> The authors of this plugin are not responsible for the legal compliance of your specific business. We strongly recommend consulting with your legal department or a lawyer to ensure this format meets your company's specific obligations. This tool is a technical solution to publish the form and manage notifications, but it does not replace professional legal advice.<\/p>\n\nExternal Services<\/h3>\n\n
This plugin connects to an external service for conversion tracking purposes.<\/p>\n\n
Service:<\/strong> NeuroSystems Conversion Tracking API\nPurpose:<\/strong> Tracks when users click the \"Get PRO Version\" link in the plugin settings page to help us understand upgrade interest.\nData Sent:<\/strong> Domain name of the WordPress installation\nWhen:<\/strong> Only when an administrator clicks the PRO upgrade link in the plugin settings\nEndpoint:<\/strong> https:\/\/neurosystems.net.pe\/wp-json\/lrp-license\/v1\/track-conversion<\/p>\n\nPrivacy & Terms:<\/strong>\n* Privacy Policy: https:\/\/neurosystems.net.pe\/privacy-policy\/\n* Terms of Service: https:\/\/neurosystems.net.pe\/terms-of-service\/<\/p>\n\nNo personal data or user information is transmitted. Only the domain name is sent for statistical purposes.<\/p>\n\n
Additional Info<\/h3>\n\n
Developed by NeuroSystems\nWebsite: https:\/\/neurosystems.net.pe\nPRO Version: https:\/\/neurosystems.net.pe\/producto\/libro-de-reclamaciones-pro\/<\/p>\n\n\n
Automatic Installation<\/strong><\/p>\n\n\n- Go to Plugins > Add New in your WordPress dashboard<\/li>\n
- Search for \"NeuroSystems Libro de Reclamaciones Peru\"<\/li>\n
- Click Install Now and then Activate<\/li>\n
- Create a new page (e.g., \"Complaints Book\")<\/li>\n
- Add the shortcode:
[neurlrp_libro_reclamaciones]<\/code><\/li>\n<\/ol>\n\nManual Installation<\/strong><\/p>\n\n\n- Download the plugin ZIP file<\/li>\n
- Go to Plugins > Add New > Upload Plugin<\/li>\n
- Select the ZIP file and click Install Now<\/li>\n
- Activate the plugin<\/li>\n
- Follow steps 4-5 from automatic installation<\/li>\n<\/ol>\n\n\n
\nIs a Virtual Complaints Book mandatory?<\/h3><\/dt>\nYes, according to Law N\u00b0 29571 and Supreme Decree N\u00b0 011-2011-PCM, providers selling products or services in Peru through the internet are required to have a Virtual Complaints Book.<\/p><\/dd>\n
Does the form support INDECOPI requirements?<\/h3><\/dt>\nYes. The form includes required fields such as consumer data, document type (DNI, CE, RUC, Passport), type of contracted good, and complaint details.<\/p><\/dd>\n
Do customers receive a receipt?<\/h3><\/dt>\nYes, an email is automatically sent to the customer with the unique code of their complaint and registered details.<\/p><\/dd>\n
Can I manage complaints from WordPress?<\/h3><\/dt>\nYes, complaints are registered in the Complaints menu of your WordPress panel, where you can change their status and respond.<\/p><\/dd>\n
How do I customize email settings?<\/h3><\/dt>\nIn the free version, emails are sent using your WordPress site's default email. For advanced email configuration (custom sender, CC, BCC), upgrade to the PRO version.<\/p><\/dd>\n
Can I export complaint data?<\/h3><\/dt>\nData export to CSV\/Excel is available in the PRO version. In the free version, you can access data through your WordPress database or use third-party export plugins.<\/p><\/dd>\n\n<\/dl>\n\n\n
1.5.3.1 - 2026-01-04<\/h4>\n\n\n- Feature: Separated Full Name field into Names, Paternal Surname, and Maternal Surname (INDECOPI requirement).<\/li>\n
- Improvement: Dynamic RUC logic to hide surnames and rename label to 'Raz\u00f3n Social'.<\/li>\n
- Improvement: Emails now display full concatenated name.<\/li>\n<\/ul>\n\n
1.5.3 - 2026-01-04<\/h4>\n\n\n- Security: Implemented late escaping for all echoed variables to prevent XSS.<\/li>\n
- Update: Renamed shortcode to
[neurlrp_libro_reclamaciones]<\/code> to use unique prefix.<\/li>\n- Fix: Addressed all feedback from second WordPress.org review.<\/li>\n<\/ul>\n\n
1.5.2 - 2025-12-19<\/h4>\n\n\n- Improvement: Enhanced form design with modern gradients and animations<\/li>\n
- Improvement: Better responsive design for mobile devices<\/li>\n
- Improvement: Improved UX with smooth transitions and hover effects<\/li>\n
- Improvement: Professional styling for better user experience<\/li>\n
- Fix: All WordPress.org compliance issues resolved<\/li>\n<\/ul>\n\n
1.5.1 - 2025-12-18<\/h4>\n\n\n- Update: Plugin name changed to \"NeuroSystems Libro de Reclamaciones Peru\"<\/li>\n
- Update: Plugin slug changed to \"neurosystems-libro-reclamaciones-peru\"<\/li>\n
- Update: All prefixes changed from \"lrp_\" to \"neurlrp_\" (4+ characters)<\/li>\n
- Security: Added direct file access protection to all template files<\/li>\n
- Security: Improved nonce sanitization with wp_unslash and sanitize_text_field<\/li>\n
- Security: Added proper escaping to all output variables<\/li>\n
- Improvement: Refactored admin scripts and styles to external files<\/li>\n
- Improvement: Moved inline email styles to external CSS file<\/li>\n
- Fix: Corrected typo in Plugin URI<\/li>\n
- Fix: Translated admin menu texts to English<\/li>\n
- Documentation: Added External Services section for conversion tracking<\/li>\n
- Change: Moved file attachment feature for responses to PRO version only<\/li>\n<\/ul>\n\n
1.5.0 - 2025-12-02<\/h4>\n\n\n- New: Separated response forms based on status<\/li>\n
- New: Response management system with validation<\/li>\n
- Improvement: Conditional email sending logic<\/li>\n
- Improvement: HTML email templates with status colors<\/li>\n
- Improvement: Dynamic form interface in admin<\/li>\n
- Database: Added support for response tracking<\/li>\n<\/ul>\n\n
1.4.0<\/h4>\n\n\n- Update: Migration to new domain neurosystems.net.pe<\/li>\n
- Improvement: Enhanced conversion tracking system<\/li>\n
- Improvement: More intuitive configuration interface<\/li>\n
- Fix: Display issues in some themes<\/li>\n<\/ul>","raw_excerpt":"Libro de Reclamaciones Virtual para Per\u00fa. Cumple con INDECOPI, evita multas y gestiona tus reclamos f\u00e1cilmente.","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/pe.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin\/266086","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pe.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin"}],"about":[{"href":"https:\/\/pe.wordpress.org\/plugins\/wp-json\/wp\/v2\/types\/plugin"}],"replies":[{"embeddable":true,"href":"https:\/\/pe.wordpress.org\/plugins\/wp-json\/wp\/v2\/comments?post=266086"}],"author":[{"embeddable":true,"href":"https:\/\/pe.wordpress.org\/plugins\/wp-json\/wporg\/v1\/users\/juancn"}],"wp:attachment":[{"href":"https:\/\/pe.wordpress.org\/plugins\/wp-json\/wp\/v2\/media?parent=266086"}],"wp:term":[{"taxonomy":"plugin_section","embeddable":true,"href":"https:\/\/pe.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_section?post=266086"},{"taxonomy":"plugin_tags","embeddable":true,"href":"https:\/\/pe.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_tags?post=266086"},{"taxonomy":"plugin_category","embeddable":true,"href":"https:\/\/pe.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_category?post=266086"},{"taxonomy":"plugin_contributors","embeddable":true,"href":"https:\/\/pe.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_contributors?post=266086"},{"taxonomy":"plugin_business_model","embeddable":true,"href":"https:\/\/pe.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_business_model?post=266086"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}