A beautifully simple way to get customer feedback.

Userback is a customer feedback solution that lets you collect and manage high-quality feedback from websites and applications using video and annotated screenshots.

Built for designers, developers, product managers and web agencies, Userback will save you time by managing feedback for all your projects in one place.

Get instantly notified when new feedback is created and streamline your workflows by connecting Userback with project management looks like Jira, Slack, Basecamp and more.

And collaborate with your team by inviting them to contribute on your Userback projects. You can even invite your clients to see the feedback on their own projects!

* Get high-quality visual feedback with annotations
* Ditch huge email chains that are guaranteed to miss important details
* Save time by not having to chase clients to approve minor changes
* Manage all website feedback in the same place
* No more printed paper with red pen and scribble!

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  • Plugin Options
  • Feedback Widget
  • Annotate on live website
  • Collaborate on Feedback
  • Dashboard
  • Projects
  • Feedback Management
  • Integrate Slack, Microsoft Teams or your project management system.


  1. Upload the plugin files to the /wp-content/plugins/plugin-name directory, or install the plugin through the WordPress plugins screen directly.
  2. Activate the plugin through the ‘Plugins’ screen in WordPress
  3. Use the Settings -> Userback screen to configure the plugin


Is Userback free to use?

Yes, there is a Free Plan for you to try out most of the features in Userback. The Free Plan doesn’t expire and can be upgraded at any time. Learn more about Userback plans and pricing.

What does Userback do?

Userback lets you collect feedback from your web projects with real-time screenshots and instant notifications.

Does Userback work in local development environments?

Yes, it absolutely does. Unlike most other visual feedback tools, Userback works in local development environments.

Can I customize the Userback widget?

Yes, the Userback widget can be fully customized directly in the app or via JavaScript API.

Can Userback be integrated with other platforms?

Yes, Userback integrates with a full range of third party platforms including: JIRA, HipChat, Slack, WordPress, Teamwork, and more.

Can I programmatically send additional data to Userback?

Yes, you can use Userback’s JavaScript API to easily send custom data along with each feedback.

Do I have to embed the widget code to be able to use Userback?

No, you can also install Userback’s browser extension which lets you collect feedback from any website.


12 de Mayo, 2021
Intuitive plugin & clean interface to use. Lot's of great features: - Feeback via email - Feedback via screenshots & drawings on screen - Feedback via video, capture video from users screen Been a happy user for 3 years now.
18 de Febrero, 2020
It's great to see it in the repository. I've been using the Pro version since early 2019 and I've had nothing but great experiences with Userback and the Userback support team. They were quick to respond and were able to clarify several things for me. The ability to add client roles has expanded my use for it. Getting feedback from the end-user through Userback has been extremely helpful as well. I will say that development for the Userback plugin hasn't been very active. But then again, I haven't had any issues with incompatibility, performance issues, or any particular bugs. Great plugin!
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Contributors & Developers

“Userback” is open source software. The following people have contributed to this plugin.


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Interested in development?

Browse the code, check out the SVN repository, or subscribe to the development log by RSS.



Minor CSS improvements


Ask for access token only


Added support for user roles


Added support for Multisite


Added options to select pages or blog posts only
Added options to show widget to logged in users only


Fixed a typo


Added ability to select Draft or Pending Review pages only


Office Release!